Each unit may not know if any of the other units have extended credit to a customer. Say 1 department need pencils, there is no need to involve the purchasing department.Ĥ Principle 3 & 4 “Subsume information-processing work into the real work that produces the information” Example: Customer -> phone employee -> delegate work Converted to: Customer -> online order form -> business logic “Treat geographically dispersed resources as though they were centralized” Example: Multiple local departments One shared databaseĥ Principles 5 & 6 “Link parallel activities instead of integrating their result” Example:Ě bank may have multiple units selling different kinds of credits. “Have those who use the output of the process perform the process” Example: Don’t create specialized departments. Instead of having A -> B -> C -> D -> E we simply have one person who performs all the steps himself. Reengineering: “Don’t Automate, Obliterate” by Michael HammerĢ What does the man say? DO NOT just use technology to automate existing work processes Redesign the whole process, it’s an ALL IN! Reengineering - “the notion of discontinuous thinking - of recognizing and breaking away from the outdated rules and fundamental assumptions that underlie operations” Reengineering - 7 principlesģ Principle 1 & 2 “Organize around outcomes, not tasks”Įxample: Say we have an application which needs approval. 1 “Don’t Automate, Obliterate” by Michael Hammer
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